Terms & Conditions

Last Updated: January 15, 2025
Effective Date: January 15, 2025

1. Acceptance of Terms

Welcome to hjili Casino ("hjili," "we," "us," or "our"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "you," or "your") and hjili Casino, operator of the website https://hjili.cam and all associated gaming services. By accessing our website, creating an account, or using any of our gaming services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree with any provision of these Terms, you must immediately cease using hjili Casino's services and refrain from creating an account. Continued use of our platform after any modifications to these Terms constitutes your acceptance of such changes. hjili Casino operates under the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), and all gaming activities conducted on our platform are subject to Philippine gaming laws and regulations.

These Terms govern all aspects of your relationship with hjili Casino, including but not limited to account registration, deposits and withdrawals, bonus eligibility, gaming conduct, dispute resolution, and account closure. Additional terms may apply to specific promotions, tournaments, or services, which will be presented to you at the relevant time and incorporated by reference into these Terms. In the event of any conflict between these general Terms and specific promotional terms, the specific terms shall prevail for that particular promotion or service.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

You must be at least twenty-one (21) years of age to register for an account with hjili Casino. This age requirement is mandated by Philippine law and strictly enforced. By registering, you represent and warrant that you meet this minimum age requirement. hjili Casino reserves the right to request age-verification documentation at any time, and failure to provide such documentation may result in account suspension and forfeiture of funds.

2.2 Jurisdictional Restrictions

hjili Casino's services are exclusively available to residents of the Philippines. You represent that you are physically located within Philippine territory when accessing our services. Use of VPNs, proxy servers, or other methods to disguise your location is strictly prohibited and constitutes grounds for immediate account termination. We do not accept players from jurisdictions where online gambling is prohibited by law.

2.3 Account Registration Process

To open an account with hjili Casino, you must complete our registration process by providing accurate, current, and complete information including but not limited to:

• Full legal name as it appears on government-issued identification
• Valid Philippine mobile phone number
• Email address that you have exclusive access to
• Date of birth confirming you are 21 years or older
• Residential address within the Philippines
• Chosen username and secure password

2.4 One Account Policy

Each player is permitted to hold only one (1) account with hjili Casino. Registration of multiple accounts, whether under your own name or using false identities, is strictly prohibited and will result in the closure of all accounts and forfeiture of all funds and winnings. This restriction applies per person, household, address, email address, payment method, IP address, and shared computer. If we discover that you have opened more than one account, we reserve the right to treat all accounts as a single consolidated account.

2.5 Account Verification

hjili Casino operates in compliance with Philippine anti-money laundering (AML) and know-your-customer (KYC) regulations. You may be required to verify your identity before making withdrawals by submitting:

• Clear copy of government-issued photo identification (passport, driver's license, or UMID)
• Proof of address dated within the last three months (utility bill, bank statement, or government correspondence)
• Photographic proof of payment method (credit card, e-wallet screenshot, or bank account statement)
• Selfie photograph holding your identification document

Failure to provide requested verification documents within fourteen (14) days may result in account restriction and withdrawal delays. All verification documents must be authentic and unaltered. Submission of fraudulent documentation will result in permanent account closure and referral to appropriate authorities.

3. Account Security and Responsibilities

3.1 Password Security

You are solely responsible for maintaining the confidentiality of your hjili Casino account credentials, including your username and password. You must take reasonable measures to prevent unauthorized access to your account, including using a strong password that combines letters, numbers, and special characters. You must not share your login credentials with any third party, and you agree to notify hjili Casino immediately if you become aware of any unauthorized use of your account.

3.2 Account Activity Responsibility

You accept full responsibility for all activity that occurs under your account, whether authorized by you or not. hjili Casino shall not be liable for any losses arising from unauthorized use of your account, provided we have acted in accordance with our security protocols. If you suspect unauthorized access to your account, you must contact our customer support team immediately at [email protected] or through our 24/7 live chat service.

3.3 Accurate Information Requirement

You must ensure that all information provided to hjili Casino remains current and accurate. If any of your registration details change, you must update your account information promptly. Providing false, inaccurate, or misleading information constitutes a material breach of these Terms and may result in account suspension or termination.

4. Deposits, Withdrawals, and Payment Processing

4.1 Accepted Payment Methods

hjili Casino accepts deposits and processes withdrawals exclusively in Philippine Pesos (PHP) through the following payment methods:

• GCash (Instant deposits, withdrawals within 24 hours)
• PayMaya (Instant deposits, withdrawals within 24 hours)
• Bank transfers via InstaPay (Instant deposits, withdrawals within 24 hours)
• Direct bank deposits to BPI, BDO, Metrobank, and UnionBank (Processing time 1-3 business days)
• Visa and Mastercard credit/debit cards (Deposits only, not available for withdrawals)

All payment methods must be registered in your legal name and must match the name on your hjili Casino account. Third-party payments are strictly prohibited.

4.2 Minimum and Maximum Limits

The minimum deposit amount is PHP 100. Maximum deposit limits vary by payment method and player account status. The minimum withdrawal amount is PHP 500. Maximum withdrawal limits are PHP 50,000 per transaction, PHP 100,000 per day, and PHP 500,000 per month for standard accounts. VIP players may have higher limits as specified in their account terms.

4.3 Withdrawal Processing

Withdrawal requests are processed after account verification is complete. Standard processing times are 0-24 hours for e-wallet withdrawals (GCash, PayMaya, InstaPay) and 1-3 business days for bank transfers. hjili Casino reserves the right to conduct additional verification checks on withdrawals exceeding PHP 20,000 or where suspicious activity is detected. All withdrawal requests are subject to review and approval by our financial security team.

4.4 Wagering Requirements for Withdrawals

To prevent money laundering, all deposits must be wagered at least one (1) time before withdrawal. Deposits that have received bonus funds attached to them are subject to the specific wagering requirements outlined in the applicable promotion terms, which typically range from 15x to 40x the combined deposit and bonus amount.

4.5 Fees and Charges

hjili Casino does not charge fees for deposits or withdrawals. However, your payment provider may impose transaction fees, currency conversion charges, or bank processing fees. You are responsible for any such charges levied by third parties. hjili Casino reserves the right to deduct administrative fees from withdrawals in cases of excessive withdrawal requests (more than five withdrawals per week) or suspected bonus abuse.

5. Bonuses, Promotions, and Wagering Requirements

5.1 Bonus Eligibility

Bonuses and promotions offered by hjili Casino are subject to specific terms and conditions which are presented at the time of the offer. Unless otherwise stated, bonuses are available to players who have completed account verification and have made at least one successful deposit. Bonuses are discretionary and may be modified, suspended, or withdrawn at any time without prior notice.

5.2 Welcome Bonus Terms

The hjili Casino Welcome Bonus is available only to new players making their first deposit. The standard welcome offer is a 100% match bonus up to PHP 5,000 with 30x wagering requirements on the combined deposit and bonus amount. Wagering contributions vary by game type: slots contribute 100%, table games contribute 10%, live dealer games contribute 10%, and some games may be excluded entirely. The welcome bonus must be wagered within fourteen (14) days of activation, or it will expire along with any associated winnings.

5.3 Wagering Requirements Explained

Wagering requirements specify the amount you must wager before bonus funds can be converted to withdrawable cash. For example, if you deposit PHP 1,000 and receive a PHP 1,000 bonus with 30x wagering requirements, you must wager PHP 60,000 (PHP 2,000 × 30) before you can withdraw. During the wagering period, your account balance is divided into "real money" and "bonus money." Real money is always wagered first, and once depleted, bonus funds are used. Winnings generated from bonus funds remain locked until wagering requirements are fully satisfied.

5.4 Maximum Bet Restrictions

While wagering bonus funds, the maximum bet per spin or game round is capped at PHP 50 or 10% of the original bonus amount (whichever is lower). Exceeding the maximum bet limit may result in forfeiture of bonus funds and any winnings derived from them.

5.5 Game Restrictions

Certain games may be excluded from bonus play or contribute differently toward wagering requirements. Progressive jackpot slots typically contribute 0% or are restricted during bonus play. Full game contribution percentages are available in the bonus terms of each specific promotion.

5.6 Bonus Abuse

hjili Casino reserves the right to void bonuses, winnings, and close accounts if we determine that a player is engaging in bonus abuse, including but not limited to: creating multiple accounts to claim bonuses multiple times, coordinated play with other players to guarantee bonus wagering completion, deliberately delaying game rounds to meet wagering requirements after bonus periods end, or any other strategy designed to exploit promotional terms rather than engage in genuine gaming activity.

6. Gaming Rules and Fair Play

6.1 Random Number Generator Certification

All games offered by hjili Casino utilize certified Random Number Generator (RNG) systems that have been independently tested and approved by eCOGRA and iTech Labs. These systems ensure that game outcomes are genuinely random, fair, and not manipulated. RNG certificates and payout percentages are available upon request from our customer support team.

6.2 Game Rules and Paytables

Each game available on hjili Casino has specific rules, paytables, and return-to-player (RTP) percentages. You are responsible for understanding the rules of any game before placing wagers. Game rules can be accessed through the information or help button within each game interface. In the event of any discrepancy between game rules displayed within the game and those published on our website, the version within the game shall prevail.

6.3 Malfunction Voids All Pays

In the event of game malfunction, system error, or communication failure, all affected game rounds are void and stakes are returned to players. hjili Casino is not liable for any losses resulting from technical malfunctions beyond our control, including but not limited to internet connectivity issues, device failures, or power outages on the player's end.

6.4 Disconnections During Play

If you are disconnected from a game due to technical issues, the game round will continue to completion according to pre-programmed logic for slot games, or will be held in suspension for table and live dealer games until you reconnect. You can resume interrupted games by logging back into your account. Incomplete game rounds will automatically resolve within 24 hours, and results will be credited to your account accordingly.

7. Prohibited Activities

The following activities are strictly prohibited on hjili Casino and constitute material breaches of these Terms. Engaging in any prohibited activity may result in immediate account suspension or termination, forfeiture of funds, and potential legal action:

• Underage Gambling: Allowing any person under 21 years of age to use your account or accessing the platform if you are under 21.
• Multiple Account Abuse: Creating more than one account to circumvent restrictions, claim multiple bonuses, or engage in coordinated play.
• Fraudulent Activity: Using stolen credit cards, fraudulent payment methods, or providing false identification documents.
• Money Laundering: Using hjili Casino to transfer, conceal, or launder proceeds from illegal activities.
• Collusion and Cheating: Coordinating with other players to gain unfair advantages, using automated betting software (bots), exploiting software bugs, or any form of cheating.
• Reverse Engineering: Attempting to decompile, reverse engineer, or modify any hjili Casino software or game code.
• Abusive Behavior: Harassing other players, staff members, or customer support representatives through offensive language, threats, or discriminatory remarks.
• Bonus Arbitrage: Systematically exploiting bonus terms across multiple accounts or coordinating with other players to guarantee bonus profit without genuine risk.
• Chargebacks and Payment Disputes: Filing illegitimate chargebacks, payment reversals, or disputes after funds have been used for gaming.

8. Suspension and Termination

8.1 Right to Suspend or Terminate

hjili Casino reserves the right to suspend, restrict, or permanently close your account at any time, with or without prior notice, if we reasonably believe that you have breached these Terms, engaged in prohibited activities, or if required to do so by regulatory authorities or law enforcement. Grounds for suspension or termination include but are not limited to: providing false information during registration, failure to complete identity verification, bonus abuse, suspected fraud or money laundering, use of multiple accounts, abusive behavior toward staff or other players, or violation of any provision of these Terms.

8.2 Account Closure by Player

You may close your hjili Casino account at any time by contacting customer support and requesting account closure. Before closing your account, you must withdraw any remaining balance, as closed accounts cannot be reopened to claim funds. If your account has active bonus funds or unfulfilled wagering requirements at the time of closure, those funds will be forfeited. Account closures are permanent and cannot be reversed.

8.3 Effects of Termination

Upon termination or closure of your account, you immediately lose the right to access hjili Casino services. Any outstanding bonuses, pending bets, or promotional benefits will be voided. If your account is terminated due to breach of Terms, hjili Casino reserves the right to forfeit your entire account balance, including deposits and winnings. If termination is initiated by hjili Casino without cause or at the player's request without breach, any legitimate withdrawable balance will be returned to you after deduction of applicable fees.

8.4 Dormant Accounts

Accounts that remain inactive for twelve (12) consecutive months are considered dormant. After the dormancy period, hjili Casino may charge a monthly dormancy fee of PHP 500 or 10% of the remaining balance (whichever is lower) until the account is reactivated or the balance reaches zero. You will receive notification via email before dormancy fees are applied. To reactivate a dormant account, simply log in and place a wager or make a deposit.

9. Dispute Resolution

9.1 Internal Dispute Process

If you have any complaint or dispute regarding your hjili Casino experience, you must first contact our customer support team at [email protected] or through our 24/7 live chat service. We will investigate all complaints thoroughly and respond within five (5) business days. Most disputes are resolved at this initial stage through good-faith discussion and review of account activity logs.

9.2 Formal Complaints

If your issue cannot be resolved through customer support, you may submit a formal written complaint to [email protected]. Formal complaints must include your account username, a detailed description of the issue, supporting evidence (screenshots, transaction IDs, etc.), and your proposed resolution. Our disputes team will investigate and provide a final written response within fourteen (14) business days.

9.3 Regulatory Authority

If you remain unsatisfied with hjili Casino's resolution of your complaint, you may escalate the matter to the Philippine Amusement and Gaming Corporation (PAGCOR), the regulatory body overseeing our operations. PAGCOR contact information and complaint procedures are available on their official website. hjili Casino fully cooperates with all PAGCOR investigations and will abide by any determinations made by the regulatory authority.

9.4 Governing Law and Jurisdiction

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Both parties consent to the exclusive jurisdiction of Philippine courts for resolution of any legal disputes that cannot be settled through internal dispute resolution or regulatory mediation.

10. Limitation of Liability

10.1 Service Availability

hjili Casino strives to provide uninterrupted service but cannot guarantee that our platform will be available at all times. We reserve the right to suspend services temporarily for maintenance, upgrades, regulatory compliance activities, or circumstances beyond our control. We are not liable for any losses resulting from service interruptions, provided we have made reasonable efforts to minimize downtime.

10.2 Third-Party Services

hjili Casino utilizes third-party game providers, payment processors, and service vendors. While we select reputable partners, we are not responsible for failures, errors, or issues originating from third-party services. Our liability is limited to issues directly caused by hjili Casino's own systems and operations.

10.3 Maximum Liability Cap

In no event shall hjili Casino's total liability to you for all claims arising from or related to your use of our services exceed the total amount deposited into your account during the six (6) months preceding the claim. This limitation applies regardless of the legal theory on which the claim is based, whether contract, tort, negligence, strict liability, or any other basis.

10.4 Exclusion of Consequential Damages

hjili Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of opportunity, or reputational harm, even if we have been advised of the possibility of such damages. This exclusion applies to the fullest extent permitted by Philippine law.

11. Amendments to Terms

11.1 Right to Modify

hjili Casino reserves the right to modify, amend, or update these Terms at any time to reflect changes in our services, legal requirements, regulatory guidance, or business practices. Material changes will be communicated to players via email notification, website banner, or account message at least seven (7) days before the changes take effect.

11.2 Notification and Acceptance

Amended Terms will be posted on the hjili Casino website with the "Last Updated" date clearly indicated. Your continued use of hjili Casino services after the effective date of any amendments constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using our services and close your account before the effective date.

11.3 Version Control

The current version of these Terms is the version that governs your use of hjili Casino. Previous versions are archived and available upon request. In the event of disputes regarding historical account activity, the version of the Terms in effect at the time of the activity in question shall apply.

12. Contact Information

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please contact hjili Casino through any of the following channels:

• 24/7 Live Chat: Available through the hjili Casino website at https://hjili.cam
• Email Support: [email protected] (general inquiries) or [email protected] (formal complaints)
• Operating Hours: Customer support is available 24 hours a day, 7 days a week, 365 days a year
• Response Time: We aim to respond to all inquiries within 24 hours, with most responses provided much sooner

Our customer support team speaks English and Tagalog and is trained to assist with account issues, technical problems, payment inquiries, bonus questions, and general gaming guidance.

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Acceptance Confirmation

By creating an account with hjili Casino, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. You further acknowledge that you are 21 years of age or older, are a resident of the Philippines, and are legally permitted to participate in online gaming activities under Philippine law. You understand that gambling involves risk and that hjili Casino promotes responsible gaming practices as detailed in our Responsible Gaming policy.

Thank you for choosing hjili Casino. We are committed to providing you with a safe, fair, and entertaining online gaming experience.