Privacy Policy

Last Updated: January 15, 2025
Effective Date: January 15, 2025

1. Introduction and Scope

hjili Casino ("hjili," "we," "us," or "our") operates the online gaming platform accessible at https://hjili.cam and associated mobile applications. This Privacy Policy describes how we collect, use, process, store, and protect your personal information when you interact with our services. This policy applies to all users of hjili Casino, including registered players, visitors browsing our website, and individuals who contact our customer support services.

We are committed to transparency in our data handling practices and full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, and all applicable Philippine data protection laws. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of hjili Casino services. By accessing our website, creating an account, or using any hjili Casino services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein.

If you do not agree with any aspect of this Privacy Policy, you must immediately discontinue use of hjili Casino services and refrain from creating an account or providing any personal information. Your continued use of our platform after any modifications to this Privacy Policy constitutes acceptance of those changes.

2. Data Controller Information

For purposes of data protection law, hjili Casino serves as the data controller responsible for the collection and processing of your personal information. We are registered with the National Privacy Commission (NPC) and operate under PAGCOR regulatory oversight for online gaming operations in the Philippines.

Data Controller Details:
Registered Name: hjili Casino
Business Address: Philippines
Data Protection Officer Email: [email protected]
General Inquiries: [email protected]
Regulatory Authority: Philippine Amusement and Gaming Corporation (PAGCOR)

If you have questions, concerns, or requests regarding the handling of your personal data, you may contact our Data Protection Officer directly at [email protected]. We will respond to all privacy inquiries within fifteen (15) business days in accordance with National Privacy Commission guidelines.

3. Information We Collect

3.1 Information You Provide Directly

When you register for an hjili Casino account, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, nationality, and gender
• Contact Information: Email address, mobile phone number, and residential address
• Account Credentials: Username, password (stored in encrypted form), and security questions
• Verification Documents: Government-issued identification (passport, driver's license, UMID), proof of address, and payment method verification
• Financial Information: Bank account details, e-wallet information, transaction history, and payment card data (processed through secure third-party payment gateways)
• Communication Records: Customer support inquiries, live chat conversations, email correspondence, and feedback submissions

3.2 Information Collected Automatically

When you access hjili Casino, our systems automatically collect certain technical and usage information:

• Device Information: IP address, device type and model, operating system, browser type and version, screen resolution, and device identifiers
• Usage Data: Pages visited, games played, session duration, click patterns, navigation paths, and feature interactions
• Gaming Activity: Bet amounts, win/loss records, game preferences, bonus claims, and responsible gaming limit settings
• Location Data: IP-based geolocation to verify Philippine jurisdiction and prevent VPN/proxy usage
• Cookies and Similar Technologies: Session cookies, persistent cookies, local storage, and analytics tracking (see Section 10 for details)

3.3 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Payment Processors: Transaction verification data from GCash, PayMaya, banks, and other payment providers
• Identity Verification Services: Validation results from third-party KYC/AML screening providers
• Marketing Partners: Referral source information and affiliate tracking data (only with your prior consent)
• Regulatory Authorities: Compliance information from PAGCOR, National Privacy Commission, or law enforcement agencies

4. How We Use Your Information

hjili Casino processes your personal information for the following purposes, each of which is necessary for the operation of our gaming platform and compliance with legal obligations:

4.1 Account Management and Service Delivery

• Creating and maintaining your hjili Casino account
• Processing your deposits, withdrawals, and payment transactions
• Providing access to games, bonuses, and promotional offers
• Managing your gaming preferences and account settings
• Communicating important account notifications and service updates

4.2 Legal and Regulatory Compliance

• Verifying your identity and age to comply with 21+ age restrictions
• Conducting KYC (Know Your Customer) and AML (Anti-Money Laundering) checks
• Preventing fraud, money laundering, and other illegal activities
• Fulfilling reporting obligations to PAGCOR and other regulatory bodies
• Maintaining records as required by Philippine gaming laws
• Responding to legal requests from law enforcement or court orders

4.3 Responsible Gaming and Player Protection

• Monitoring gameplay patterns to identify problem gambling behavior
• Implementing deposit limits, session time limits, and self-exclusion tools
• Providing access to responsible gaming resources and support services
• Intervening when gambling activity raises concerns about player welfare

4.4 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests
• Investigating and resolving disputes regarding account activity or transactions
• Sending transactional emails (deposit confirmations, withdrawal approvals, security alerts)
• Providing personalized assistance through live chat and email support

4.5 Platform Improvement and Analytics

• Analyzing user behavior to improve website functionality and user experience
• Conducting A/B testing to optimize game offerings and promotional campaigns
• Generating aggregated, anonymized statistics for business intelligence
• Identifying and fixing technical issues, bugs, and security vulnerabilities

4.6 Marketing and Promotional Communications (With Consent)

• Sending promotional emails about new games, bonuses, and special offers
• Delivering personalized marketing messages based on your gaming preferences
• Notifying you about tournaments, loyalty programs, and VIP benefits
• Conducting customer satisfaction surveys and feedback requests

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in promotional emails or by adjusting your communication preferences in your account settings. Opting out of marketing does not affect transactional or service-related communications.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, hjili Casino processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our obligations under the Terms and Conditions governing your use of hjili Casino services, including account creation, payment processing, and game delivery.
• Legal Obligation: Processing is required to comply with Philippine laws, including PAGCOR regulations, anti-money laundering laws, tax reporting requirements, and data protection obligations imposed by the National Privacy Commission.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, platform improvement, and business analytics, provided that such processing does not override your fundamental rights and freedoms.
• Consent: Where required by law or for specific processing activities (such as marketing communications), we obtain your explicit consent before processing your personal information. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
• Vital Interests: In rare circumstances, processing may be necessary to protect your life or that of another person, such as when responding to threats of self-harm or emergencies.

6. Data Sharing and Disclosure

hjili Casino does not sell your personal information to third parties. However, we may share your data with trusted service providers and partners under the following circumstances:

6.1 Service Providers and Processors

We engage third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash, PayMaya, InstaPay, banks, and other payment gateways that process your deposits and withdrawals
• Game Providers: Software vendors that supply casino games, slots, and live dealer content
• Identity Verification Services: KYC/AML screening providers that verify your identity and detect fraudulent activity
• Cloud Hosting Providers: Servers and infrastructure providers that host hjili Casino systems and databases
• Customer Support Tools: Live chat platforms, email services, and CRM systems used to manage customer interactions
• Analytics and Marketing Platforms: Tools that analyze user behavior and deliver marketing campaigns (only with your consent)

All service providers are bound by strict data processing agreements and are prohibited from using your personal information for any purpose other than providing services to hjili Casino.

6.2 Regulatory and Legal Disclosures

We may disclose your personal information to regulatory authorities, law enforcement agencies, and government bodies when:

• Required by law, court order, or legal process
• Necessary to comply with PAGCOR reporting obligations
• Requested by the National Privacy Commission during data protection investigations
• Required to prevent fraud, money laundering, or other illegal activities
• Necessary to protect the rights, property, or safety of hjili Casino, our users, or the public

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent website notice before your information is transferred and becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with third parties when you have explicitly consented to such sharing, such as when participating in affiliate programs, co-marketing campaigns, or third-party promotions.

7. Data Security Measures

hjili Casino implements industry-standard security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmitted between your device and hjili servers is protected by 256-bit SSL/TLS encryption. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption.
• Access Controls: Personal information is accessible only to authorized hjili Casino employees and service providers who require access to perform their job functions. Access is granted on a need-to-know basis and protected by multi-factor authentication.
• Secure Infrastructure: Our servers are hosted in secure, PAGCOR-approved data centers within the Philippines with physical security controls, environmental monitoring, and 24/7 surveillance.
• Regular Security Audits: We conduct periodic security assessments, penetration testing, and vulnerability scans to identify and remediate potential security weaknesses.
• Employee Training: All hjili Casino personnel undergo data privacy and security training and are bound by confidentiality obligations.
• Incident Response: We maintain a data breach response plan and will notify affected users and the National Privacy Commission within 72 hours of discovering any security incident that compromises personal information.

While we take extensive precautions to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

8. Data Retention

hjili Casino retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with hjili Casino and for a period necessary to comply with regulatory requirements after account closure.
• Transaction Records: Financial transaction data, including deposits, withdrawals, and gaming history, is retained for seven (7) years after the transaction date as required by Philippine anti-money laundering laws and PAGCOR regulations.
• Verification Documents: Identification documents and KYC records are retained for five (5) years after account closure to comply with regulatory obligations and facilitate dispute resolution.
• Communication Records: Customer support inquiries, emails, and chat logs are retained for three (3) years to assist with ongoing support needs and quality assurance.
• Marketing Data: If you have consented to receive marketing communications, we retain your contact preferences until you withdraw consent or until your account is inactive for twelve (12) months.
• Legal Holds: If your information is subject to ongoing litigation, regulatory investigation, or dispute resolution, retention may be extended until the matter is fully resolved.

After the applicable retention period expires, your personal information will be securely deleted or anonymized such that it can no longer be associated with you as an individual.

9. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

9.1 Right to Information

You have the right to be informed about the collection and processing of your personal data. This Privacy Policy serves as our primary means of fulfilling this obligation.

9.2 Right to Access

You have the right to obtain confirmation that hjili Casino is processing your personal data and to access that data. You may request a copy of your personal information by contacting [email protected]. We will provide the requested information within fifteen (15) business days, subject to identity verification.

9.3 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most account information directly through your hjili Casino account settings. For changes requiring verification (such as name or date of birth), please contact customer support with supporting documentation.

9.4 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal information under certain circumstances, including when the data is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when processing is unlawful. Note that this right is not absolute and may be limited by legal retention requirements imposed by PAGCOR and anti-money laundering regulations.

9.5 Right to Object

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time through your account settings or by contacting [email protected].

9.6 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller. This right applies only to information you have provided to hjili Casino and where processing is based on consent or contract.

9.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

9.8 Right to File a Complaint

If you believe that hjili Casino has violated your privacy rights, you have the right to file a complaint with the National Privacy Commission. Contact details for the NPC are available at www.privacy.gov.ph.

To exercise any of these rights, please submit a written request to [email protected]. We will respond within fifteen (15) business days and may require identity verification to protect against fraudulent requests.

10. Cookies and Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function efficiently, provide a better user experience, and deliver information to website operators. hjili Casino uses cookies and similar tracking technologies (web beacons, pixels, local storage) to enhance your gaming experience and analyze platform usage.

10.2 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, including account login, session management, and security features. These cookies cannot be disabled without severely affecting your ability to use hjili Casino.
• Performance and Analytics Cookies: Collect information about how you interact with our website, including pages visited, games played, and time spent on site. This data helps us improve platform performance and user experience. We use Google Analytics and similar tools for this purpose.
• Functionality Cookies: Remember your preferences (such as language selection, game filters, and display settings) to provide a personalized experience across multiple sessions.
• Marketing and Advertising Cookies: Track your browsing behavior across websites to deliver targeted advertising and measure campaign effectiveness. These cookies are only used with your explicit consent.

10.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling cookies may limit your ability to use certain features of hjili Casino. You can also delete cookies already stored on your device through your browser settings.

11. International Data Transfers

hjili Casino operates primarily within the Philippines and stores player data on servers located within Philippine territory. However, some of our service providers (such as game developers, payment processors, and analytics platforms) may be located in other countries.

When we transfer personal information outside the Philippines, we ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and National Privacy Commission guidelines. These safeguards include:

• Standard contractual clauses approved by the National Privacy Commission
• Data processing agreements with third-party service providers
• Verification that the recipient country has adequate data protection laws
• Binding corporate rules for transfers within corporate groups

You have the right to obtain information about the safeguards we use for international data transfers by contacting [email protected].

12. Children's Privacy

hjili Casino services are strictly intended for individuals 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21, you must not use hjili Casino services or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from someone under 21, we will take immediate steps to delete that information from our systems and permanently close the associated account. If you believe that we may have information from or about a minor, please contact us immediately at [email protected].

Parents and guardians should monitor their children's internet usage and ensure that minors do not access gambling websites. We encourage the use of parental control software to prevent underage access to online gaming platforms.

13. Changes to This Policy

hjili Casino reserves the right to modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or regulatory guidance from the National Privacy Commission or PAGCOR. Material changes will be communicated to you through one or more of the following methods:

• Email notification to your registered email address
• Prominent banner notification on the hjili Casino website
• In-account message upon your next login
• Push notification through the hjili Casino mobile application (if applicable)

We will provide at least seven (7) days' notice before any material changes take effect. The "Last Updated" date at the top of this Privacy Policy indicates when the policy was most recently revised. Your continued use of hjili Casino services after the effective date of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the modified Privacy Policy, you must cease using hjili Casino services and close your account.

Previous versions of this Privacy Policy are archived and available upon request by contacting [email protected].

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or hjili Casino's data processing practices, please contact us through any of the following channels:

Data Protection Officer:
Email: [email protected]
Response Time: Within 15 business days

Customer Support (General Inquiries):
Email: [email protected]
24/7 Live Chat: Available through https://hjili.cam
Response Time: Within 24 hours

National Privacy Commission (Regulatory Authority):
If you are not satisfied with our response to your privacy concerns, you may file a complaint with the National Privacy Commission:
Website: www.privacy.gov.ph
Email: [email protected]

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Acknowledgment

By using hjili Casino services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal information as described herein. You confirm that all information you provide to hjili Casino is accurate, current, and complete.

Thank you for trusting hjili Casino with your personal information. We are committed to protecting your privacy and ensuring a secure gaming experience.